Order Tracking Policy

At My Old Toy Box, we are committed to making it easy and transparent for every customer to track their toy orders. We understand the excitement of waiting for your favorite collectibles, educational toys, decorative toys, and gifts to arrive, so we offer real-time, accurate tracking for all shipped orders. This policy will guide you on how to view, monitor, and confirm the shipping status of your order.

How to Track Your Order

1. Track with Your Official Account

If you have registered an account on our official website, you can log in to your personal account page at any time. In the "My Orders" section, you can view all historical and ongoing orders, see detailed order information, current shipping status, processing progress, and toy shipping updates.

2. Track Without Registration

If you check out as a guest without registering an account, you can still track your package at any time. Please visit our official order tracking page, enter your unique order number and the email address used when placing the order, and you can view real-time shipping information.

3. Tracking Number and Confirmation Email

Once your toy order has been processed, packaged, and shipped from our warehouse, a shipping confirmation email will be automatically sent to your registered email address. The email contains your unique tracking number, carrier information, and official tracking link.

With this tracking number, you can track the real-time status, location, shipping progress, and estimated delivery date of your toy package on the carrier's official website. You can clearly see whether the package is en route, shipped, or awaiting signature.

4. Tracking Notification Time

Normally, you will receive a tracking number and shipping confirmation email within 1-3 business days after successful payment confirmation. If you have not received any tracking information within 3 business days, please check your spam/junk mail folder first. If you still have not received the relevant email, please contact our customer service team, and we will assist you immediately.

5. Tracking Status Explanation

To help you better understand your order's progress, here are common tracking statuses:

Processing: Your toy order is being inspected, packaged, and prepared for shipment.

Shipped/Transiting: The package has left our warehouse and is en route to your address.

Delivering: The package has arrived at your local courier station and will be delivered to you on the same day.

Delivered: The package has been successfully signed for and delivered.

6. Delayed Logistics Updates

In some cases, due to long-distance transportation, regional logistics transfers, peak holiday periods, or severe weather, logistics information may not be updated for 1-3 days. This is normal and does not mean your toy package is lost. Please wait patiently. If there are still no updates after 3 consecutive business days, you can contact us for a professional logistics investigation.

7. Lost or Abnormal Tracking Issues

If your tracking number is invalid, has not been updated for a long time, has been returned abnormally, or the package is lost, please contact our customer service immediately. We will verify the logistics situation free of charge, follow up with the carrier, and provide you with solutions such as reshipment, replacement, or refund based on the actual situation.